Refund and Returns Policy

1. Returns

At Alucomp, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our policy below.

2. Change of Mind

We do not accept returns for change of mind. Please choose carefully before making a purchase.

3. Faulty or Damaged Goods

If you receive a product that is faulty or damaged:

• Notification: Please contact us immediately with details and, if possible, photographs of the defect.
• Eligibility: You have 14 calendar days from the date of purchase to arrange a return, replacement, or refund an item. Custom-made or specially cut products are not eligible for return.
• Condition: Items must be returned in their original condition, unused, and with all original packaging, accessories and documentation.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

4. Return Process

To initiate a return, contact our customer service team at sales@alucomp.net. We will provide instructions on how to return the goods.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Resolution: We will assess the issue and offer a replacement, repair, or refund in accordance with Australian Consumer Law.
• Approved Refunds: If approved, refunds will be processed to the original method of payment. Please allow up to 14 days for the refund to appear, depending on your financial institution.

6. Return Shipping Costs

You are responsible for the cost of returning goods unless they are faulty or damaged. Shipping costs are non-refundable.

7. Exceptions

The following items cannot be returned:

• Custom Orders: Products that are custom-made or cut to size as per your specifications.
• Damaged or Modified Items: Items that have been damaged, modified, or altered after purchase.

8. Contact Information

For any questions or to initiate a return, please contact us at: sales@alucomp.net